Call accounting and phone reporting for
NEC SL1000

Analyse NEC SL 1000 call centre performance using Calltrak call accounting
Identify ring time, lost calls and extension phone usage
Identify calls answered within a time frame and calculate customer service level using erlang C analysis
Interval analysis allowing busy times to be identified and allocating staff
Robust and reliable call accounting software
Totally user maintainable including flexible telecomms call pricing
Phone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
Multi site reporting with differing phone system vendors on one call accounting application
Schedule and email call billing and phone system reports
NEC SL 1000 phone bill reconciliation and call accounting

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Calltrak Call accounting software will collect CDR/SMDR from NEC SL Series including SL1000. As CDR is collected, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from multiple remote NEC installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where they may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Firefox.

To configure Calltrak for NEC SL1000 series call accounting, select the NEC SL Series PBX Type from the site details configuration option.

NEC SL100 SL Series Call Accounting schematic

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