Cisco UC500 series Call Accounting

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Call Accounting and Phone Reporting for Cisco UC500

Analyse Cisco UC500 call centre performance using Calltrak call accounting
Identify ring time, lost calls and extension phone usage
Identify calls answered within a time frame and calculate customer service level using erlang C analysis
Interval analysis allowing busy times to be identified and allocating staff
Robust and reliable call accounting software
Totally user maintainable including flexible telecomms call pricing
Phone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
Multi site reporting with differing phone system vendors on one call accounting application
Schedule and email call billing and phone system reports
Cisco UC500 phone bill reconciliation and call accounting
Compare extension, department, division and site usage for the Cisco network
Analyse incoming KPI for extension usage including answer rate and lost calls and talk time etc
Identify abandoned incoming calls or calls gone to voicemail and the time to return the calls on the Cisco telephony

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Calltrak Call accounting software will collect CDR from Cisco UC500 telephony by the FTP Connection method. As CDR is collected, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from Cisco UC500 installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where the reports may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Chrome.

Calltrak is used to monitor phone usage by call center agents, call billing and recovering additional costs such as line rental, handset rental etc.

To configure Calltrak for Cisco UC500 call accounting, select the Cisco UC500 PBX Type from the site details configuration option.

Cisco UC500 UC 500 Call Accounting schematic

Equipment used:

Cisco UC560-FXO-K9
IOS versions - 15.0(1)XA3A
Handsets: Cisco 7960, 7961, 7945, SPA504G, SPA525g

For more information on Cisco UC500 ... click here

Calltrak has been instrumental in the development of our hosted PBX offerings and is very competitive in terms of functionality and price. The level of support we have received from your company has been first class and it is such a pleasure to be able to deal with a company that offers a fantastic product backed up with great service. I would recommend that anyone looking for a call accounting and billing platform seriously consider Calltrak.

Robert Thompson, Managing Director, Nitor Comms Limited