Call Accounting and Phone Reporting for NEC NEAX 2400
Analyse NEC NEAX 2400 call centre performance using Calltrak call accounting
Identify ring time, lost calls and extension phone usage
Identify calls answered within a time frame and calculate customer service level using erlang C analysis
Interval analysis allowing busy times to be identified and allocating staff
Robust and reliable call accounting software
Totally user maintainable including flexible telecomms call pricing
Phone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
Multi site reporting with differing phone system vendors on one call accounting application
Schedule and email call billing and phone system reports
NEC NEAX 2400 phone bill reconciliation and call accounting
Compare extension, department, division and site usage for the NEC NEAX 2400 network
Analyse incoming KPI for extension usage including answer rate and lost calls and talk time etc
Identify abandoned incoming calls or calls gone to voicemail and the time to return the calls on the NEC NEAX 2400 telephony
Calltrak Call accounting software will collect CDR from NEC NEAX 2400 telephony by the direct Connection method. As CDR is collected, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from NEC NEAX 2400 installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where the reports may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Chrome.
Calltrak is used to monitor phone usage by call center agents, call billing and recovering additional costs such as line rental, handset rental etc.
To configure Calltrak for NEC NEAX 2400 call accounting, select the NEAX 2400 IMS Former PBX Type from the site details configuration option.
We found Calltrak to be a cost effective solution and it delivered as documented. The solution aligned well with our requirements with minimal setup needed while providing information day 1. Calltrakís dashboard like interface provides an overall view of the phone systemís activity with drill down inquiries and easy navigation through the browser based menu system with clear groupings and fully integrated security functions. The seamless solution was well received and provides users with a new tool to generate reports on demand
Rick Sunley, Analyst, Civil Service Superannuation Board, Canada