Call Accounting and Phone Reporting for Panasonic KX TDA Series
Analyse Panasonic KX TDA Series call centre performance using Calltrak call accounting
Identify ring time, lost calls and extension phone usage
Identify calls answered within a time frame and calculate customer service level using erlang C analysis
Interval analysis allowing busy times to be identified and allocating staff
Robust and reliable call accounting software
Totally user maintainable including flexible telecomms call pricing
Phone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
Multi site reporting with differing phone system vendors on one call accounting application
Schedule and email call billing and phone system reports
Panasonic KX TDA Series phone bill reconciliation and call accounting
Compare extension, department, division and site usage for the Nortel BCM50 network
Analyse incoming KPI for extension usage including answer rate and lost calls and talk time etc
Identify abandoned incoming calls or calls gone to voicemail and the time to return the calls on the Panasonic KX TDA Series telephony
Calltrak Call accounting software will collect the CDR from the Panasonic KX TDA Series. As CDR is collected, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from multiple remote Panasonic KX TDA Series installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where they may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Firefox.
To configure Calltrak for Panasonic KX TDA Series call accounting, select the Panasonic KX-TDA Series PBX Type from the site details configuration option.
This software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent. Three cheers for uniqueness and the "Never say Never" attitude from Calltrak. Any modifications required were accommodated with ease. Our preferred choice of software for all our customers.
VT Solutions Ltd, Fiji