Call Accounting and Phone Reporting for NEC SV8100 SL1000
Analyse NEC SV8100 SL1000 call centre performance using Calltrak call accounting
Identify ring time, lost calls and extension phone usage
Identify calls answered within a time frame and calculate customer service level using erlang C analysis
Interval analysis allowing busy times to be identified and allocating staff
Robust and reliable call accounting software
Totally user maintainable including flexible telecomms call pricing
Phone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.
Multi site reporting with differing phone system vendors on one call accounting application
Schedule and email call billing and phone system reports
NEC SV8100 SL1000 phone bill reconciliation and call accounting
Compare extension, department, division and site usage for the NEC SV8100 SL1000 network
Analyse incoming KPI for extension usage including answer rate and lost calls and talk time etc
Identify abandoned incoming calls or calls gone to voicemail and the time to return the calls on the NEC SV8100 SL1000 telephony
Calltrak Call accounting software will collect CDR from NEC SV8100 SL1000 telephony by the IP Client Connection method. As CDR is collected, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from NEC SV8100 SL1000 installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where the reports may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Chrome.
Calltrak is used to monitor phone usage by call center agents, call billing and recovering additional costs such as line rental, handset rental etc.
To configure Calltrak for NEC SV8100 SL1000 call accounting, select the NEC SV8100 V6.0 or V8.0 PBX Type from the site details configuration option.
We have found the Calltrak software incredibly helpful in increasing our database of customers and also tracking calls to ensure we get the maxmimum amount of sales leads.
Calltrak now plays an intergral role in ensuring the future expansion of our business.
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