Call Accounting and phone reporting software for Cisco CME Call Manager / Communication Manager Express

Support

Frequently Asked Questions (FAQs) - Technical

Installation

Useful Downloads

Frequently Asked Questions (FAQs) - Technical

Logging on to Calltrak (151Kb)
Configuring Site Details (240Kb)
Configuring Call Pricing (440Kb)
Cisco FTP data not transferring into the Calltrak raw data files (16Kb)
How to restore data from a backup into existing SQL Server DB (13Kb)
Max processing time or Max records limit reached (41Kb)

Installation

Installation instructions for Calltrak using SQL Server (737Kb)
Crystal Reports not displaying Graphics Red X Appearing (25Kb)
Crystal Report does not export (26Kb)
SQL Server error 5 access denied (67Kb)
SQL Server error 28 Enabling services (54Kb)
How to install an FTP Server (Filezilla) for collecting CDR from a Cisco phone system FTP (93Kb)
HTTP Error 401.3 appears when trying to display browser (27Kb)
Cisco FTP data not transferring into the Calltrak raw data files (16Kb)
CREATE DATABASE permissions denied in database master (11Kb)
Installer unexpected error code 2869 (18Kb)
Requested operation requires elevation (11Kb)
Calltrak service fails to start (42Kb)
Blank Screen displays after Calltrak logon (89Kb)
The report you requested requires further information (22Kb)
Failed to access IIS metabase (11Kb)
The Page cannot be found HTTP Error 404 (17Kb)

Useful Downloads

SQL Server 2005 Express Edition (32Bit) - Inc Management Studio (58Mb)
Microsoft .NET Framework Version 2.0 Redistributable Package (x86) (22.4Mb)
ASP.NET Ajax Extensions 1.0 (1.4Mb)
ASP.NET Framework 2.0 (32Bit) (25.3Mb)
Crystal Reports .NET Framework 2.0 (32Bit) (25.3Mb)
Crystal Reports .NET Framework 2.0 (64Bit) (35.0Mb)
Microsoft Report Viewer Redistributable (1.8Mb)
FTP Server Filezilla FTP Server (664Kb)
FTP Server FreeFTPd Version 1.0.11 (664Kb)

This list is updated on a regular basis as need arises