PBX CDR Data analysis

Is there a reason to suspect the voice network is under utilized or even worse, saturated? Theodore Software Consultants can analyse your PBX SMDR data collected over a period of time and make recommendations to

• optimise the voice network
• generate ad-hoc reports
• staff a call centre with the correct number of agents to reach a service level
• using the NORTEL Traffic Customer Data Block information analyse switchboard operator performance including response time, wait time of abandoned calls, number of abandoned calls etc

  Service Bureau

Many organizations have little time for in-house software applications and staff to manage the voice network. Theodore Software Consultants offers complete outsourcing including traffic analysis, cost centre billing and ad-hoc reporting. We can also charge individual users for handset/line rental, voicemail or any other additional charges. CALLTRAK can be used for revenue raising. We can install all hardware and software required and manage your phone system for you.

  CALLTRAK Application

Why not purchase your own copy of CALLTRAK? Get the full benefits of our software at your complete control, when you want it and when you need it.