AVAYA IP Office and Communication Manager Call accounting and phone reporting
Calltrak is robust and reliable call accounting software accessed by a web based browser such as Chrome or Edge.
Using Calltrak, we are able to examine and track Avaya IP Office and Avaya Communication Manager core call center performance by analysing incoming call data and identifying answer rate, time to answer, average talk time and lost calls. Each extension/agent call activity may be reported on in a detailed or summarised format.
Calltrak is totally user maintainable with the user being able to allocate flexible call pricing for outgoing calls and recover call costs and extra charges such as line rental, handset rental, voicemail etc.
The complete voice network may be analysed as Calltrak is a multi site call accounting application, able to report on differing phone system.
Calltrak is robust and reliable call accounting software accessed by a web based browser such as Chrome or Edge. Using Calltrak, we are able to examine and track Avaya IP Office and Avaya Communication Manager core call center performance by analysing incoming call data and identifying answer rate, time to answer, average talk time and lost calls. Each extension/agent call activity may be reported on in a detailed or summarised format.
Calltrak is totally user maintainable with the user being able to allocate flexible call pricing for outgoing calls and recover call costs and extra charges such as line rental, handset rental, voicemail etc.
The complete voice network may be analysed as Calltrak is a multi site call accounting application, able to report on differing phone system.
AVAYA IP Office and Communication Manager CDR reporting
Calltrak will collect and process the Avaya IP Office CDR SMDR data by an IP client connection. The Avaya Communication Manager SMDR CDR data is collected by an IP server connection. The data is processed and stored in a SQL Server database.
The data may then be analysed through Calltrak's intuitive interface providing reports and charts or reports scheduled to be emailed.
Calltrak will collect and process the Avaya IP Office CDR SMDR data by an IP client connection. The Avaya Communication Manager SMDR CDR data is collected by an IP server connection. The data is processed and stored in a SQL Server database. The data may then be analysed through Calltrak's intuitive interface providing reports and charts or reports scheduled to be emailed.
For more information on AVAYA IP Office and Communication Manager
Phone: +61 3 93061403
Hours: Monday to Friday between 9am and 7pm AEST
Email: email@calltrak.com.au
Copyright
2024 Theodore Software Consultants. All rights reserved
Hours: Monday to Friday between 9am and 7pm AEST
Email: email@calltrak.com.au
Copyright
2024 Theodore Software Consultants. All rights reserved